At Suntender Valuations, Inc. (SV), your privacy is extremely important to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect your information. It also provides transparency regarding how we handle your data in compliance with applicable laws.

1. Information Collected and UtilizedPersonal Information:

When you contact or submit documentation to Suntender Valuations, Inc., we collect personal information such as your name, email address, and phone number. This information is necessary for us to communicate with you and provide our services effectively. Additionally, to service your SV accounts, we may collect and store financial data, such as credit card or bank account information. All financial data is maintained in an encrypted format on secure servers.

SMS Communications:

By providing your mobile phone number, you consent to receive SMS messages related to account updates, service notifications, and customer support. Message frequency may vary depending on the service you have with us. You can opt-out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

Standard message and data rates may apply depending on your mobile carrier. If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at (925) 948-8788.

Cookies and Server Logs:

We may use cookies and server logs to help us identify your computer and improve your experience on our website. This also allows us to monitor traffic and the technical functioning of our network and services.

Communications:

SV stores written communications submitted by customers and site visitors, including inquiries and feedback. These communications help us respond to questions, improve services, and ensure quality service.

2. Information Sharing

SV respects your privacy and will not share, sell, or rent your Personally Identifiable Information (PII), including your mobile phone number, to third parties for marketing or promotional purposes.

Certain services we offer may be provided by third parties or affiliates. Personal information you provide to these third parties may be shared with SV to ensure proper account management and service. However, any third-party service provider will be required to comply with this Privacy Policy regarding the protection of your data.

If we ever need to use your information for a purpose other than the one for which it was originally collected, we will seek your consent prior to such use. You will also be offered an effective way to opt-out of the use of your personal information for those other purposes.

SV may also share your personal information with third parties only under the following circumstances:

With your consent. If we need a third party to process your data on our behalf, we will seek your explicit consent.

For legal purposes. If required by law, regulation, or legal process, we may disclose your information to comply with legal obligations or to protect the rights, property, or safety of SV, its users, or the public.

3. Security and Data Integrity

SV takes reasonable steps to ensure that personal information is secure, protected from unauthorized access, and accurate. We have implemented security measures to safeguard your data, but no system is completely secure. It is important for you to protect your login credentials and ensure the security of your own data.

We depend on you to update or correct your personal information whenever necessary to ensure its accuracy. If you believe any information we hold is incorrect or outdated, please contact us to update it.

If we receive a formal complaint, we will contact the complaining party regarding their concerns and, where applicable, cooperate with appropriate government authorities to resolve issues concerning the transfer of personal data.

4. Amendments to This Privacy Policy

This Privacy Policy may be amended from time to time. If any changes are made, they will be posted on this page, and the "Effective Date" will be updated accordingly. If any substantial changes are made that reduce your rights under this Privacy Policy, we will seek your consent before those changes take effect.

5. SMS Terms and Conditions

1. Product Description: By providing your mobile phone number, you consent to receive SMS messages from Suntender Valuations related to account updates, service notifications, and customer support.
2. Message Frequency: Message frequency may vary depending on the service you have with us. You will receive messages related to your account and service updates as needed.
3. Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier.
4. Opting Out: You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.
5. Help and Support: If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at [support contact details].
6. Privacy Policy: Your phone number will be handled in accordance with our Privacy Policy. We do not share SMS opt-in consent with any third parties for solicitation purposes. 

6. Questions, Comments, Concerns

If you have any questions, comments, or concerns about this Privacy Policy, please feel free to contact us via email or reach out to us at:

Suntender Valuations, Inc.

5776 Stoneridge Mall Rd, Suite 325

Pleasanton, CA 94588

Phone: (925) 948-8788

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Acknowledgement

By using our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.